taskes

Key Responsibilities

Lead, supervise, and support team members in daily operations

Assign tasks and monitor workload distribution

Track team KPIs and ensure targets are met

Conduct regular performance follow-ups

Provide coaching and constructive feedback

Handle escalations and resolve operational issues

Ensure compliance with company policies and procedures

Prepare daily and weekly performance reports

Support onboarding and training of new team members

Foster a positive and high-performance team culture

kpis

Key Performance Indicators (KPIs)

Target achievement rate

Productivity levels

Quality compliance rate

Employee engagement score

Attendance & punctuality rate
 

Qualifications

Bachelor’s degree in Business Administration or related field

2–4 years of experience in a supervisory or senior team member role

Experience in performance management is preferred
 

Career Path

Team Leader → Senior Team Leader → Operations Supervisor → Operations Manager